CB and IH Notes -- Person Centered Rationale

For Tennessee agencies, we have added a person centered rationale pull-down to CB and IH Notes in order to identify a reason that a consumer may not be receiving a full six hours of day services.

For billing, we are making the following changes:

• The expected amount for day service delivery is 6 hours.
• If a person receives less than 6 hours, a Person-centered Rationale selection has to be provided. (minimum is 2 hrs. or 3.06 hrs. depending on approved day services)
• If a person receives less than 6 hours for the day, a person centered rationale is required.
• Explain ‘Other’ in the PCR list.  This field is provided in order to describe rationale that has not been provided in the list.
• Explain rules for minimum of 3.06 with Combined notes? The state’s minimum requirement for day services (excluding SE) is 3 hours and 1/10^th of an hour if/when a person receives both IH and CB day services. If a person receives CB alone, the minimum is 2 hours. This is something that you can be audited for.  
• You can add your own person centered rationale options to the pull-down called "PCP Rationale".

 

February Exclusions Database is now available

The February 9, 2015 Exclusions Database update is now available on InfoServDD.com to process for your agency, if applicable.
You must have A/E/D access to Employees: Exclusions Database in order to see this on your menu.

 

My Messages

If you don't have unread required messages to view, the message grid no longer loads up by default in My Messages.  There is no need to wait for messages to be loaded unless you want to see them, so this change was made.  Simply click on the Inbox to see your messages. 

We also made changes to insure that you can always see the first and second attachments that may be associated with a message. 

User Meeting in January

If you are able to host a user meeting for our Tennessee InfoServDD users group some time in January, please email support@practicalhealthsystems.com.  

Med Variance Alerts

We are now sending out an additional Medication Variance Alert to those who are to be notified. This one is sent out after the user has identified that one of the med variance conditions has been med and submits the "Give Med" form.
This alert says, "A new Medication Variance condition has occurred.  You will receive another email upon its completion."

The user then is supposed to complete the Med Variance form.  Once that is completed, you receive the Med Variance alert that you are accustomed to seeing.  If you receive the first alert without a follow-up alert, you will need to make sure that the user filled out the form.

NOTE:  Kentucky users will not receive this alert.

Agency Sites - New Fields Added

We have added some new optional fields to the Agency Sites form.  Not all agencies will use these but you could all make use of the "Notes" field.  The additional fields are at the bottom of the form.
The Housing Type field only applies to Missouri currently.  Send us a Help Desk if you need the Housing Type field as well.

 

Important Dates on Info Page and Med History on Health Passport

We have implemented the change on the Personal Info page that shows the "Important Dates" so that only the Encounters/Appointments marked as Important Dates  = Yes will show up here.

Also, the New Health Passport has been changed to include the Encounters/Appointments marked as  Med History = Yes under a new Medical History section near the bottom.

Please mark the encounter/appointment records that you think are worthy of showing up in these areas.

Show this under Important Dates on Personal Info Page?
*	Yes  No
Show this on Health Passport under Med History?
*	Yes  No

Exclusions Database for November Updated

The Exclusions OIG.Gov database has been updated (as of 11/7/2014).

New Contact Type -- "Inactive"

We have added a new contact checkbox to designate the contact as inactive.  Inactive contacts will not show up on the Face Sheet, etc. 
From Individuals, Contacts, View Contacts, click on the Change Type link to get to the screen below where you see "Is contact INACTIVE?".

 

Encounters / Appointments Changes

The "Important Dates" section on the Personal Info Page can get a bit lengthy for some if the individual has had several doctor visits, etc.

We also had a request today to include information from specific Medical Appointments (Encounters) on the Health Passport as a Medical History to be seen by physicians, etc.  (Even though some states may no longer require a Health Passport, you have told us that you are still using it, so it will remain on your menu.)

To take care of these issues, we have added two fields at the bottom of the Encounter add/edit form.  These have also been added to the Encounter Query so that you can edit these and get a quick look at which ones have been changed. 
We will implement the "Important Dates" change so that only encounters marked as "Yes" will be shown soon.  But for now, it will continue to show the last year's encounter plus those scheduled for the future until you have had enough time to edit these.

Show this under Important Dates on Personal Info Page?
*	Yes No
Show this on Health Passport under Med History?
*	Yes No

Fix for CyberSitter Issue with Personal Info Menu

If you have a computer using CyberSitter Internet filtering that has trouble showing the new pull-down menus on the Personal Info page, please add the following to the allowable URL list:
https://ajax.googleapis.com

This will fix the issue and the new menu will be displayed.

(Scroll down to see the "New Menu Option" post on May 29th below for a picture of the menu.)

Outcomes / Goals Progress Notes Change

We have always shown all of the progress notes that have been written throughout the month on the Progress Notes entry screen/report. But some individuals/consumers have several and the notes can be lengthy.  So we've added a new link at the top that allows you to toggle between showing all the notes/history or just showing each outcome/goal along with the link to add a new note.

This should be especially helpful near the end of the month for those with several outcomes/goals.


Look at the top of the screen for the new link "Click here to Show with NO History".

By-passing Required Reading in My Messages

We have added a way for you to by-pass required reading in My Messages.  This is just an option that you can use in special situations.

You may need to turn this on temporarily for an Executive Director or someone who has been out on leave for several weeks and needs to immediately access the system without having to view every message that has been marked as required. 

Note that the red "Required Reading" message will still be present at the top of the My Messages screen to let the employee know that these important messages still need to be viewed.

To turn on this capability, edit the employee's permissions and go to the bottom of the form.
Change the permissions for "My Messages: By-pass Required Reading" to A/E/D.
 

Site Evaluation Reviews, Fire Drill Notifications

The Site Evaluations module under Maintenance allows you to have a supervisor review the evaluations done and document issues/problems and actions to be taken.
We have added additional questions in section B and C that were not properly being reflected in the supervisor's review.  These issues have been corrected.

The questions affected were B.6., B.7., and C.4 in the way they were not pulling forward the "First Eval" and "Second Eval" fields.
 
You can simply edit the supervisor review and save it to correct these issues.

Fire and Weather Drill Notifications may not have been sending you notifications correctly when the drill lasted longer than 3 minutes.  The notifications for these are assigned under Maintenance, Notify Sites.  If you have already set this up, you should receive notifications via My Messages now when a drill takes longer than 3 minutes.


 

Attendance Chart's "Head in bed" time changed to 11:59 PM in Tennessee

Tennessee has changed its "head in bed" time from 12:01 AM back to 11:59 PM.  The form's legend has been changed as has the report.

Vehicle Checklist -- Additional Questions Added

Today an auditor stated that we needed to add a couple of questions to our Vehicle Maintenance Checklist form.

These new questions are:

• Are heating and air conditioning working properly?
• Are the van lift operating instructions posted?

These questions and additional comments pertaining to each field have been added to the form and to the report.

New Exclusions Database for September Added

If you're using the OIG Exclusions process, note that we have uploaded the latest OIG database into InfoServDD today and it is ready for use.

PHS Wins Award!

PHS president Lynn Johnston accepting award

Volunteers of America Kentucky recently presented Practical Health Systems president Lynn Johnston with their annual vendor/man of the year award.   Lynn has personally spent countless hours in Louisville guiding them through some exciting new system enhancements and customizations including a Corporate Incident Management System, time tracking system enhancements specifically designed for corporate level grant/project management and reporting, a new employee blog, maintenance request customizations, and a new eLearning website to mention a few.

Volunteers of America - KY has offices in West Virginia, Indiana, Kentucky, Tennessee and Ohio and serves more than 8,000 people each year.

New 8-7-2014 OIG Exclusions Database Loaded for Tennessee

You can run your exclusions processes now for August.
(Search for "Exclusions" in this blog for further info about this.)

My Messages - New Message Preview Feature

We have added a way to preview a single message or multiple messages from My Messages while still on the list.  Just click on the right arrow to the left of the message row and it will drop down a small scrollable window with the message content.  The arrow turns to a down arrow.  Just click it again to make the preview window disappear. 

You can even click on multiple messages and see all of the content at once while still on the list, which is nice in case you want to read related messages at the same time.

Previewing the message does NOT mark it as being read.  So if you only preview the message from your Inbox, it will remain there.