Direct Care Pro

Here's a screenshot from Direct Care Pro showing the individual selected having a daily note done for them.

Caseload Communications Tool -- Management Summary

ISC Agencies now have the "Management Summary" report in their Communications Tools module.  This report summarizes all of the individual reports by ISC and shows any areas needing attention.  Notes added from each report area are shown in that report's column, while an additional Management Note can be added that addresses the overall status of the individual for the month and year chosen. 

(Adding a Management Note (above))

(After Management Note is Added)

We also added the Incident date to the Additional Activity note that's automatically created when an ISC reviews a newly added incident.

Optimizations

• We've added a "View Last 24 Hours (Quick)" link to the individual's page.  It only brings back notes, medications given, and ABC Data.
• We have improved the speed of our "View Last 24 Hours..." reports.  If you only need the information above, please use the "Quick" report. 
• We are continuing with other Stability/Optimization efforts to improve system speed throughout the application.
• Our Direct Care Pro off-line system is ready for use for adding Daily Notes, Nurse Notes, and CB notes -- even if the Internet is down.  When it detects that the Internet is available it adds any notes stored locally to the InfoServDD application automatically.
• The Upload link now works for the Training link per employee in case you need to attach files to training taken.

Enhancements

We are constantly improving InfoServDD on a daily basis.  Some things are behind the scenes "maintenance" development or bug fixes and are not very noticeable to you, while others are very noticeable.  We recently upgraded our development and server software to the latest version available.  This update has improved the performance of InfoServDD dramatically.

Caseload Communications Tool for Tennessee ISCs:  We have been refining the tool and concentrating on a version of the Combination Report which also allows the fixes to be made from one screen for various modules.  We also added a field to Demographics which can be used to exclude an individual from the Services/Appeals report on the Caseload Communications Tool.

Fire Drills/Weather Drills: Now asks whether or not a carbon monoxide detector is present and working (for most agencies).

Medications/Prescriptions:  Under the Prescriptions link, you can now enter whether or not the non-PRN med should be taken Daily, every other day, every three days, every week, every two weeks, etc.

HIPAA Logging: Improvements have been made to our facility that logs each and every action that a user takes.  Our logger records the date/time, information about the user and their agency, the specific action taken, and information about the individual/consumer/service recipient that they're working with, if applicable.

Secure Emails:  The Incident form in Virginia is now emailed using our new secure/encrypted email service.  This will be rolled out to all agencies requesting it as soon as possible.  (Note that My Messages is and always has been secure since it is on our secure site.)  If you are using our Secure Email solution and Gmail, you will by-pass having to provide a password since Gmail can handle the end-to-end security handoff.

Help Wiki:  The new Help Documentation Wiki is now available from the Help Documentation link on the Home page.  It is still under development, but could be useful to you in its current state.  By the way, help documentation will always be "under development" since we constantly add to and improve upon InfoServDD, which is the reason we chose to move towards this more efficient style.  The wiki allows you to type in any search phrase into the search box or you can follow the link for your state and drill down into the topic you want to review that way.

Incident Committee:  The Tennessee Incident Committee Report has been fixed.  The Report link under the Committee View (seen after you click on the Committee link of an incident when a Committee record already exists), is formatted as a PDF.  The Incident Committee information also is available on the Incident report.

Texas FC Note:  The Address on the FC Note has been corrected so that the address of the service recipient at the time of the note stays with the note.

My Clock-Ins/Outs:  Instead of just showing the current period, we now allow employees to perform searches by date range on their own time sheets.

Quarterly Summaries for Virginia:  Corrections were made on the Quarterly Summaries so that all applicable Outcomes/Goals were shown.

Service Authorization Attachments: There was an issue with the attachments for service plan authorizations.  This issue has been fixed

Automatic Error Reporting:  We now send every error to our support staff with an error number and all of the information necessary for us to properly diagnose and fix the issue.  You now see a "We are sorry..." message instead of the old error message.  This keeps you from having to copy/paste the error message and has helped us be more proactive at fixing issues. 

Casual Site Visits:  They used to default to the first site in the alphabetical list.  That seemed like a good idea, but some people forgot to change the site.  So we now default it to "blank" and force you to choose a site.

Nurse Workload Signatures:  Signatures were added to the Nurse Workload reports.

Vehicle Checklist:  This report now allows you to filter by the Unit number.

Automatic Logout:  When a user closes down the browser without logging out and then the browser is restarted and InfoServDD is selected, it automatically takes you to the login page.

Direct Care Pro:  We are continuing the development of our "off-line capable" software that handles entering notes and other actions even while your internet connection is down.  The first note will be entered through this system on July 18th and we are very excited about this product.

Mock Fire Drill Query

We've added a new query under Maintenance for Mock Fire Drills.  The "Q1", "Q2", etc. fields refer to the yes or no answers given for the questions on the form.

Color-coded Combined Notes

The Combined Notes report now displays different color for each message type to make it easier to differentiate between the notes.  Also, the outcome/goal progress note type now includes the outcome action description by the note type.

Tennessee Incident Form Change -- Investigator's Name Added

The short and long incident forms for Tennessee have been changed to include a field to enter the investigator contacted.  (The more detailed investigation form still exists.)

On the Roadmap: "Direct Care Pro"

Our project currently code-named "Direct Care Pro" is a separate piece of software for handling many of the daily tasks done by Direct Care Professionals.  It will be installed one time on your computer by clicking on a link from InfoServDD. 

Some sites in rural areas have trouble with their Internet service.  This new tool will constantly check the status of your Internet connection and will store the data locally and then synchronize the data with the on-line system when it becomes available.  So even if the Internet goes down, your notes, etc. will be saved!

Stay tuned for updates on this exciting new tool!

Sleep Chart Enhancements

The Sleep Chart report now has a total band at the bottom to calculate the amount of sleep between 8pm from the previous night to 8am of the next day for each day of the month.

Peek at the Upcoming Help Wiki

Here's a sneak peek at the new help/documentation wiki:

It will be available later this summer (2011).

Time Tracking Changes for Weekly and Bi-Weekly Periods

If you run our Time Tracking Payroll report and compute payroll based on a weekly or bi-weekly period, overtime is now calculated based on a simple 40 hour work week.

If you compute payroll based on a semi-monthly or monthly period, overtime is still calculated based on a Sunday through Saturday work week.  For example, this month -- June 2011 -- the first day of the month actually started on a Wednesday.  If you had worked on Sunday, May 29, Monday the 30th and Tuesday the 31st for 8 hours a day and also worked 8 hours a day Wednesday the 1st through Saturday, you would have 8 hours of overtime for the first "week" of June (because it takes into account the 29th - 31st).

Seizure Chart Now Part of View Last 24 Hours

We have added our seizure chart to the View Last 24 Hours report.

Caseload Communications Tool -- "Combined Report"

We have added a "Combined Report" for the Caseload Communications Tool.

The Combined Report runs all 5 reports on the left-hand side at once for the selected ISC (or selected ISC group) or per individual.  Remember that you can change the output for anything you do from the screen to a PDF file by clicking on the screen icon on the left.

Medication Administration Enhancements

A new image appears when a medication to be given is categorized as a controlled substance.  Also, the box holding the medication name turns red when the medication is not given/recorded.

Also, we will be turning on a feature we used to have that sent out notifications when a medication has not been given within the 1/2 hour before or 1/2 hour after time period.  The notifications will be sent to the employees/associates linked to the individuals under the Notifications module under Maintenance.

On the Roadmap: New Help Documentation Wiki

As you know, we currently have a number of manuals and "Quick Start" guides that you can utilize to get yourself familiar with InfoServDD.  We will also be providing documentation in a Wikipedia-style format so that you can search for the information you need more efficiently.   We have hired a team of technical writers to make the Documentation Wiki available sometime this summer. 

Secure Email

PHS will be rolling out our end-to-end secure email to those that wish to use it.  We will continue to support My Messages, which is already secure, but is for intra-office email (only).   PHSSecure Email, unlike your typical email accounts, forces the user to go through a secure site to retrieve an email sent by our servers.  Gmail users will see no difference, but their email will have been sent securely from end to end (because Gmail can pick up the email on a secure "channel").  Typically, State email systems will also be able to handle the secure email traffic seamlessly as well.  If you don't have Gmail and receive a message from InfoServDD, the message will include a link for you to follow so that you can enter a password and then continue on to the secure email site to pick up the original message.

Training Specific to the Individual -- Update

We've changed the way we authorize the signatures to appear on the Training Specific to the Needs of the Individual report. 

• The instructor needs to go to the Employee module and add a "Training Schedule" record for each individual. 
• Choose the Training Specific to the Needs of the Individual course and be sure to select all employees who received the training. 
• Mark the training as "Complete" or "Passed" and Submit/Save.

Now when the employee logs in and selects the individual and clicks on the Training Specific... report, it will automatically send them to an authorization page where they can read/review the training specific instructions and then click on Submit/Save to load the report with the instructor signature and their own on the report.

Combined Notes Report

We've added a link called "View Notes" by the "View Last 24 Hours" link in order to view all of the different note types together sorted by time and with the same format.  Outcome Progress notes include the score recorded as well.

Employee File Uploads

You can now upload many different types of employee files per employee from the Employment History screen.  You are able to define the employee upload types from Maintenance, Pull-down Management by selecting "Employee File Upload" as the pull-down and then by adding additional types/categories.

Medication Administration "Tweaks"

We've been updating the Medication Administration module and have more to come.  The "Scheduled Time" for the med automatically populates, but only if the time you're entering the med is within an hour of the scheduled times you've added to the med/prescription.  Just keep in mind that you are matching the date and time given to the scheduled date/time so that it matches up correctly on the MAR Report.